Friday the 13th Sever Woes

Oct 13, 2006 at 7:34 AM
15 comments

I'm no triskaidekaphobe but I'm starting to be a believer. A hard drive on one of my servers died this morning. As a result leo.am, leoville.tv, and Leoville Town Square are down. So are all the podcast feeds (they live on leoville.tv but I'm moving them to cachefly as soon as I can).

The good news is that I have complete and up-to-date backups, so no data has been lost. The bad news is that my hosting company, The Planet, (nudge, nudge) is taking its own sweet time fixing the problem. (So far it's been six hours without a response. I will be looking for a new hosting company.)

TWiT.tv, the TWiT forums, and leoville.com are unaffected. I'm hoping all the other sites will be up and running soon.

The podcast feeds are also locked - you can read them but the filesystem is read-only so I can't add to them. There are new episodes of the Daily Giz Wiz, Windows Weekly, FLOSS Weekly, and The Laporte Report in the queue. I'll post them on TWiT.tv and update the feeds as soon as I am able.

Thanks for your patience.

UPDATE: The Planet finally got a new drive in and the OS loaded a mere 12 hours after the initial failure. I'm out of town (fortunately the TravelLodge has good Internet access) so it's a little tricky getting everything restored, especially since WHM won't let me in. Once they fix this CPanel license problem I'll get things back up. Everything should be back sometime today. I hope.

I've received some good recommendations for hosting, but I'm still shopping around. I'm looking for three dedicated servers - we currently spend $1000/month for three dual Xeon boxes with 2TB/month each and 100Mbps pipes. If some high reliability, service oriented hosting company would like to be the new home of TWiT please email me. Thanks!

15 comments

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Welcome to my world... :-)

Hang in there - I know how you feel. I manage 6 university servers, 2 of which host major student projects. If you thought your listening audience screams loud when things go wrong, you should hear my students.

I love technology. No, really, I do. :-)

Tammy

"Leo, Leo, he's our man, if he can't do it--he'll hire a bunch of geeks to fix it!"

I was wondering about all the ! in itunes this morning!

This really smart tech guy that I listen too preaches about backing stuff up. I'm glad you take his advice too. :)

Its cool. Your downtime is so infrequent that someone would have to be a real jerk to get up in arms over this slight delay. I look forward to hearing all about this experience, both the problem and the eventual solution, on your KFI program. ;)

Heck, Leo, this is better than my kitten's Friday the 13th -- he got fixed today.

Kinda puts your problems in perspective, doesn't it? :D

(My husband was quite impressed when I told him you were blogging the same place as me -- he used to be in the studio audience back in the good old days, and has a TechTV sticker on his car.)

Ahem,

Podcast feeds? Surely, sir, you mean netcast.

Kalidor

Nice catch :-)

At least being in the tech business you knew exactly what you needed to have reliable backups and contingency plans. I feel sorry for the poor saps who aren't as well informed. Obviously they don't listen to TWiT! ;-)

I think you need to rouse the TWiT Army to harrass your hosting company until they fix your server! A full day outage is unacceptable.

Ahhh I wondered why all the feeds were not responding. 6 hours and no response from your host, now thats bad customer service. The TWiT Army needs to take arms and go kick your hosts butt into gear.

Starting to look like companies just don't believe in "customer service" any more. :-(

[this is good]

Who Lori Pulled a good one here. As a result leo.am, leoville.tv, and Leoville Town Square are down. She must have some inside connections over at The Planet,

As of Sunday morning 9:30 CDT, I still can't get any TWiT! I just listened to the Inside the Net Episode about Nakama.ca. I tried it out, but for now there isn't much up there except soft porn.

Meanwhile, I hope TWiT is back up soon, before I go into withdrawal! (Of course I could listen to some of those other podcasts that I usually don't get around to.

I'm going into a twit withdraw..I hope everything works out leo. Cant wait to down load all the latest twit goodnessto my ipod so i can listen to you at work!!

Keep up the great work!

Frank

Where is everyone hanging out now that the Town Square is closed for paving? I seem to remember an IRC room, but alas I forgot the channel.

Friday the 13th Sever Woes

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